We smoke fish 5 days a week, paté and fishcakes are made twice a week. Please allow 3 working days from order.

Yes, you can. All our products are suitable for home freezing. Please follow the guidelines on the back of each product.

Orders are sent out in our own very smart custom made printed boxes. Everything will be kept cool and fresh inside.

A reusable foil insulated envelope aided by reusable gel packs, and composable air pillows to keep everything from flying around.

You most certainly can. A handwritten gift tag can be included. Please add your message at checkout.

Absolutely, we’re always happy to help. Delivery can be arranged to one or multiple addresses. Please contact the office directly to discuss the best ways and means. charlie@charliessmokehouse.co.uk

We deliver to all UK postcodes bar the Highlands and Islands, Northern Ireland , the Isles of  Scilly, the Channel Islands and the Isle of Man. If in doubt please contact the office at charlie@charliessmokehouse.co.uk

We are partnered with Parcelforce, who offer a reliable overnight service. Once your order has been picked up from the smokehouse, Parcelforce will notify you by email or text when the delivery is due. They will notify you of the time of delivery first thing that morning.

No, the driver has instructions to leave safe if no one is home to take delivery.

Yes, you can. Parcelforce will give you the necessary detail with the communication confirming your delivery slot.

We do, but you will incur an additional charge – best avoided if can be! Please contact us to arrange this service.

Delivery is FREE on all orders over £50. For orders under £50 there is a delivery charge of £7.35.

We do not generally offer refunds or exchanges on our smoked products, as they are perishable items.

Refunds will only be considered under the following circumstances:

a. The courier company fails to deliver your order within 48 hours of despatch.

b. Products arrive damaged or spoiled due to the fault of the courier company.

We do not offer refunds for change of mind, dissatisfaction with the taste or flavour, or if the products are not to your personal liking.

Refunds will not be provided for delays or damages caused by incomplete or inaccurate delivery information provided by the customer.

To be eligible for a refund, customers must contact our customer service team within 48 hours of receiving the order.

Customers must provide clear photographic evidence of any damage or spoilage to support their refund request.

Once your refund request is received and approved, we will initiate a refund to your original payment method.

Refunds may take 5-7 business days to process, depending on your payment provider.

For refund requests or any other inquiries, please contact our customer service team at charlie@charliessmokehouse.co.uk or 07515 385339.

Orders cannot be canceled once they have been despatched. Please review your order carefully before finalising the purchase.

In exceptional circumstances, Charlie's Smokehouse reserves the right to make case-by-case exceptions to this policy.

Due to the perishable nature of our smoked fish and specialty products, we regret to inform you that we cannot accept returns or exchanges. Our products are crafted with utmost care, and once they leave our smokehouse, we are unable to guarantee their condition.

In adherence to food safety regulations and standards, we prioritise the health and safety of our customers. Accepting returns could compromise the integrity of our products and pose potential health risks. As a result, we are unable to accommodate returns.

We strive to maintain the highest standards of quality in our smokehouse. If you encounter any issues with your order, such as damaged items or errors, please contact our customer service team within 24 hours of receiving your order. We will make every effort to address and resolve any concerns promptly.

For any concerns or inquiries related to your order, please contact our customer service team at charlie@charliessmokehouse.co.uk or 07515 385339. Our team is available to assist you and address any issues you may encounter.

While we generally do not accept returns, we understand that there may be exceptional circumstances. If you believe your situation warrants consideration, please contact our customer service team to discuss your specific case.